Privacy Policy

Information you provide directly:

• Name, email address, phone number, and mailing address
• Property address and details related to pool construction or service
• Payment and billing information (processed securely via Stripe)
• Business information including company name, team member details, and customer records (for platform tenants)
• Messages, notes, and communications submitted through our forms or platform
• Consultation booking details, service preferences, and project requirements

Information collected automatically:

• Device information (browser type, operating system, screen resolution)
• IP address and approximate geographic location
• Pages visited, time spent, and interactions on our website and platform
• Cookies and similar tracking technologies for site functionality and analytics

Information from third parties:

• Payment processing data from Stripe (transaction status, not full card numbers)
• Authentication data if you sign in via third-party providers

For pool construction & service customers:

• Schedule and manage consultations, projects, and service visits
• Send transactional SMS and email notifications (appointment reminders, technician on-the-way alerts, service completion notices, billing confirmations)
• Process payments and manage invoices
• Respond to inquiries and provide customer support
• Share project plans and service reports

For Oasis platform users (tenants, technicians, team members):

• Provide and maintain the Oasis business management platform
• Manage customer records, scheduling, routing, invoicing, and inventory on your behalf
• Send platform-related notifications (account alerts, system updates)
• Process subscription payments and manage billing
• Provide customer support and resolve technical issues

For all users:

• Improve our services, website, and platform
• Ensure security and prevent fraud
• Comply with legal obligations

We do not sell your personal information. We may share information with:

• Service providers — payment processing (Stripe), SMS delivery (ClickSend), email delivery, hosting, and analytics providers who process data on our behalf
• Your service provider — if you are an end customer of a business using the Oasis platform, your information is accessible to that business as part of the service they provide to you
• Legal requirements — when required by law, court order, or government request
• Business transfers — in connection with a merger, acquisition, or sale of assets

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/HTTPS) and at rest
• Secure password hashing (bcrypt)
• Role-based access controls and tenant data isolation
• Regular security audits and monitoring
• PCI-compliant payment processing through Stripe (we never store full card numbers)

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information, subject to legal retention requirements
• Opt out of SMS or email communications at any time
• Export your data in a portable format

To exercise any of these rights, contact us at support@oasispoolsandspanc.com or call (919) 880-2171.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you via email or a notice on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.